Terms of Service (TOS)

1. Acceptance of Terms

By registering an account, embedding the Let's Chat widget, or invoking platform APIs, you ("Customer" or "User") agree to these Terms of Service. If you do not accept these terms, you must cease using the platform immediately.

2. Service Architecture & Model AI Governance

Let's Chat incorporates key governance guardrails mandated by Singapore's IMDA Model AI Governance Framework for Agentic AI (v1.5):

• Domain-Scoped Retrieval: RAG content indexing is strictly bounded to customer-verified domains (`KnowledgeSource`).
• Human-in-the-Loop (HITL): Actions modifying state (e.g. sales submissions, appointments) require explicit human button approval cards.
• Resilience Circuit Breaker: Operates a dual-LLM architecture with automated 60-second recovery failovers.

3. Legal Responsibility & Scope of Agency

In accordance with IMDA's Discussion Paper on Legal Responsibility for AI Agents (May 2026):

• AI chatbots deployed on the platform possess no independent legal personality.
• Chatbot outputs are informative and non-binding. They do not constitute legal contracts, warranties, or financial commitments without explicit human authorization.

4. Subscription Billing Cycles & Payment Terms

All subscription pricing is in USD and can be paid in certain local currencies. Billing cycles and plan quotas operate under transparent, automated recurring terms:

• 30-Day Recurring Cycle: Monthly subscription quotas operate on a strict thirty (30) day recurring billing cycle starting from subscription activation or renewal. Monthly chat conversation allowances, domain embedding quotas, and AI resources reset automatically at the beginning of each 30-day cycle. Unused monthly allocations do not roll over to subsequent cycles.
• Annual Plans Payment Cycle: Annual subscription plans operate for 360 calendar days (equivalent to 12 monthly 30-day billing cycles) billed upfront at checkout, saving 25% on all paid tiers. Monthly conversation quotas and allowances refresh every 30 days throughout the active 360-day period.

5. No Refunds & Continued Service Policy

No refunds are given for any unused portion of the current billing cycle. Your AI chatbot and domain embedding shall continue to operate normally until the end of the current billing cycle. Recurring Stripe charges will stop immediately and the plan will expire at the end of the 30-day period.

Upon cancellation or non-renewal, subscribers retain full uninterrupted access to their configured AI agents, custom domain embeddings, and platform dashboards until the final second of the active billing period. At expiration, the plan gracefully downgrades without penalty.

6. Limitation of Liability

Let's Chat provides its services on an "as-is" basis. In no event shall aggregate liability exceed the subscription fees paid by the Customer in the 12 months prior to the event giving rise to liability.

7. Governing Law & Dispute Resolution

These terms are governed by the laws of the Republic of Singapore. Any disputes shall be submitted to binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC).